Businesses often wish to strengthen their relationship with customers, and gain a better understanding of what their customers want, in order to build and sustain customer loyalty. One way to accomplish this is to regularly seek their opinions and comments on the company’s products and services, and to provide the means for them to do so with a minimum of effort. Using an in-store kiosk to collect feedback and comments is a great approach, and CommentCatcher™ is the perfect low-cost tool with which to implement this feedback process.
Another method of reaching out to customers is with newsletters, promotional programs, and discounts. CommentCatcher™ enables this approach as well, with its ability to allow store customers to enter their contact information such as name, phone number, email address, and street address.
Another tool is the DIY SurveyBug – a customer survey kiosk that a store manager can easily set up, and modify as often as desired. With the ability to fine-tune the wording and format of survey questions, as well as the type of response, the retailer has the ability to personalize the survey to really get at what their customers think.
Most businesses need to hire employees to work in their store or shop, and CommentCatcher™ can assist with this as well.
Some businesses want to collect more detailed information about an applicant through the use of more in-depth questions and background. For those situations, Landel can easily customize kiosks to cover the specific content desired. In fact Landel has developed custom kiosk programs for stores that wished to implement a psych questionnaire on their job application that involved asking over 200 questions — all done using a DataBug kiosk.