We are a small technology company located in south San Jose that is seeking a friendly, personable, and outgoing representative to join our customer service team. We provide products and services to thousands of clients across North America. You will be responsible for providing outstanding customer service to new and existing clients through email and phone support. Your ability to multi-task, resolve issues efficiently, and be detail-oriented is critical to maintaining and keeping our clients happy. There is an excellent opportunity for growth within the company.
- Part-time or full-time positions are available.
- Pay is hourly and dependent upon prior work experience.
- Must be available to work Monday through Friday during normal business hours.
- Location: San Jose, California
- Resolve customer and sales inquiries via phone and email support in a timely and courteous manner.
- Process purchase orders and return authorizations.
- Work closely with engineering to resolve technical issues and complaints.
- Assist with other general office activities and projects based on business need.
- Excellent communication skills, both written and verbal. Impeccable grammar and clear diction. Proficient at handling a diverse customer base.
- Flexible team player with a positive attitude. Able to handle shifting priorities.
- Detail oriented with strong organizational, analytical, and problem-solving skills.
- Proficient in Microsoft Office Suite and familiarity with Internet technologies.
- Prior customer service or client experience is not required but strongly preferred.
- BA/BS degree or equivalent is a plus.