SurveyBug Help

SurveyBug is a simple and ready to use non-computer kiosk. SurveyBug makes it really easy to set up do-it-yourself surveys, without the need for expensive or complex computer-based systems.

It helps small and midsized business customers capture survey and customer contact information, without any need for IT staff.

SurveyBug is a ready-to-use DataBug.

Normally, DataBug is completely customized, so Landel can’t know what it should do until customers tell us what they want. In addition, DataBug produces data in XML form, retrieved using SSL, suitable for directly and securely populating a corporate database.

SurveyBug is a little different, it’s a specialized version of DataBug programmed to perform a predefined task. When you take SurveyBug out of the box, it’s ready for you to use. It doesn’t need any special customization from Landel at all. And no special skills are needed to retrieve or understand the data, it is delivered quickly and simply to your email inbox.

How do I make SurveyBug work for my particular business?

SurveyBug lets you define up to ten survey questions, in several different question formats. You can ask open text questions, yes/no questions, multiple choice questions, and much more. Ask anything you want, and change it whenever you want.

When you first set up your SurveyBug, you will be prompted to set up your first survey. You can use any number of questions up to ten. You can set up three questions, or five, or eight or ten — whatever you need. Ten is the maximum, because in order to be effective, surveys should be short.

You will type your questions directly into this SurveyBug unit. You don’t have to go online. You don’t have to sync to a computer. You don’t have to do anything complicated. You have everything you need in your hands right now.

Absolutely. When you want to make changes to your surveys, just access the management mode. From there, you can easily edit your survey to be sure it always stays current with your business needs.

SurveyBug will also help you to offer a prize as an incentive, to encourage people to fill out your surveys. It’s very easy, it’s part of the survey setup process, and it’s entirely your choice to add a prize, revise a prize, or omit a prize.

In addition to your customized questions and prize, SurveyBug will help you capture demographic and contact information.

If you want to understand your survey responses better, to see for example if survey responses differ between men and women, you will be able to do that, and more. Importantly, whether to include demographic information in your surveys, or not, is entirely your choice, and you can change it at any time.

Use contact information for following up on satisfaction surveys, enrolling respondents in a newsletter, sending discount offers to customers, or whatever you need. Again, whether to include contact information in your survey, or not, is entirely your choice, and you can change it at any time.

Your SurveyBug will upload survey responses using a simple, standard, phone line. No need to worry about complex networking. Just plug it into a working phone line, power it on, and let it connect to transmit data.

SurveyBug can be outfitted with an ethernet connection, as an option. A standard SurveyBug normally has two side by side phone jacks in the back. If your SurveyBug also has an optional ethernet port in the back, in addition to the two standard phone jacks, then it can also connect by ethernet.

SurveyBug will deliver survey responses to you by email. There is no complex data retrieval process — just sit back and watch your email as your survey responses come in.

SurveyBug provides significant protection for your privacy and that of your respondents. For example, once someone finishes entering information into SurveyBug, no one else can see it. It’s not possible to view a data record once it gets saved into memory.

SurveyBug also makes it nearly impossible for a data thief to steal the data in memory. A data thief can just remove the hard drive from a computer, after which reading the data is easy. But SurveyBug doesn’t have a hard drive. A computer also typically has a tremendous amount of data, even if you think that data has been ‘deleted’ already. SurveyBug, by design, does not keep a large amount of data. It only keeps what it needs, nothing more.

SurveyBug has no value to a data thief. But what about the device itself, do you have to worry that your data will be stolen because someone just wants to take the device? Not really, no. Unlike a tablet or a laptop, SurveyBug offers no value to a thief as a device. It can’t be retasked to do something else. It doesn’t look like a computer. It’s far less likely than a computer or a tablet to get stolen by a thief who just wants the device itself.

SurveyBug also protects privacy merely by being small. By design, people interact with it on a much more personal level than they would if it were a computer-based kiosk with a big touch screen. Data is often stolen from kiosks, not from the kiosk or its memory, but by ‘shoulder surfing.’ That is, looking over someone’s shoulder at the big touch screen as they enter their information. Because it’s small and personal, SurveyBug avoids that.

SurveyBug protects your privacy, and that of your respondents.

For fastest results, be sure to plug your SurveyBug into both power and a simple standard phone line, so it can upload data quickly.

It does not need its own phone line. It can just use the same line you already have for your other business needs.

SurveyBug will not interrupt your business calls. If it has data to upload, and you are using the phone, it will wait patiently until you are off the phone, then it will upload your data.

If a phone line is not convenient at the place where you want to collect your survey responses, that’s fine. SurveyBug will collect survey responses without a phone line, store them in memory, and then upload data when you plug in the phone line.

Absolutely. This makes it easy to place the SurveyBug kiosk wherever your business needs it to be.

If your SurveyBug has optional battery power, recharge it every night to get the best and longest-lasting use from the lithium ion battery.